Shipping Policy
Legal Disclaimer
This Shipping Policy is provided for general informational purposes only. While Hanna Glow aims to ensure accurate and timely delivery of all orders, we do not guarantee shipping times and are not responsible for delays caused by third-party couriers, customs clearance, natural events, or other factors outside our control.
All shipping timeframes are estimates and should not be interpreted as guaranteed delivery dates.
Nothing in this policy limits your rights under the Australian Consumer Law (ACL). If you experience issues with delivery that constitute a major failure under the ACL, you may be entitled to remedies such as a replacement or refund.
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.
If you have questions about this policy or your delivery, please contact us at: hannaglow.official.au@gmail.com OR fill out our contact form OR use our chat bot. Please go to [Contact Us] for more info.
Shipping Policy
Last Updated: 19/08/2025
Thank you for shopping with Hanna Glow! We’re committed to getting your skincare essentials to you quickly, safely, and efficiently. This Shipping Policy outlines how and when your order will be processed, delivered, and what to expect during the shipping process.
Where We Ship
We currently ship to all states and territories within Australia!
[International shipping is not available at this time]
Delivery Timeframes
NSW (New South Wales)
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Standard Shipping: 3–5 business days
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Express Shipping: 1–2 business days
All Other States & Territories
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Standard Shipping: 5–7 business days
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Express Shipping: 2–3 business days
[Delivery timeframes are estimates and may vary due to public holidays, weather, or courier delays]
Order Processing
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Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
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Once your order has been shipped, you will receive a confirmation email with tracking details.
Shipping Costs
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Shipping fees are calculated at checkout based on your delivery address and chosen shipping method.
Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your delivery status via the courier's tracking page.
If your tracking hasn’t updated or your order hasn’t arrived within the expected timeframe, please contact us at hannaglow.official.au@gmail.com OR via our contact us form.
Important Notes
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We do not ship to P.O. Boxes or Parcel Lockers at this time.
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Please ensure your shipping address is accurate! Hanna Glow is not responsible for orders sent to incorrect or incomplete addresses.
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If a package is returned to us due to an address issue, additional redelivery fees may apply.
Need Help?
We’re happy to help. Reach out to our support team at hannaglow.official.au@gmail.com OR fill out our contact form OR our chat icon. Find [Contact Us] menu page for more info.